Privacy policy

Ormond Pharmacy respects your privacy. Thank you for visiting the Ormond Pharmacy website. Ormond Pharmacy is an online and in-store pharmacy located in Victoria, Australia, operated by Geoffrey Emanuel Kirschner (ABN 20 649 372 525), trading as Ormond Pharmacy ("Ormond Pharmacy", "we", "us", "our").

We are committed to complying with the Privacy Act 1988 (Cth) ("the Act") and the Australian Privacy Principles ("APPs").

We respect your right to privacy and are committed to providing honest information about how we collect, use, and protect the information you give us.

What Is This Privacy Policy?

This Privacy Policy explains the types of information we collect, how we use it, who we may disclose it to, and how we protect it.

Please read this policy carefully. By continuing to use our website and services, you confirm that you agree to the terms of this policy. If you do not agree, please do not use our website or services.

We may update this policy from time to time. Any important changes will be reflected in the "last updated" date at the end of this policy. We encourage you to check this page periodically.

What Information Do We Collect?

Personal Information

In this policy, "personal information" has the meaning given in the Privacy Act — broadly, information or an opinion about an identifiable individual.

The personal information we collect may include:

  • your name and contact details;
  • information you give us when requesting a product or service, including your preferences, requirements, and payment details;
  • information contained in communications between you and us;
  • information contained in forms or documents you provide to us;
  • payment and transaction information relating to your purchases;
  • your activity on our website or digital services; and
  • any other information we are required to collect by law.

We will not collect or monitor personal information about you without your consent, unless we believe it is necessary to provide the products or services you require.

If you do not provide requested personal information, this may affect our ability to provide products or services to you.

Website Visit Information

We (or our service providers) may record details of your website visit, including your server address, domain type, date and time of visit, pages accessed, referring site, and browser type. This information is anonymous and used only for statistical and website development purposes. We will not attempt to identify individual users or their browsing activity, except where required by law (for example, under a warrant from a law enforcement agency).

We require your email address for correspondence relating to orders and account registration. We will not use your email for unrelated commercial purposes without your prior consent.

Other Websites

Our website may contain links to other websites. This Privacy Policy applies only to our website, not to any linked third-party sites. We encourage you to review the privacy policy of any website that collects your information.

Cookies and Similar Technology

We use cookies and similar technologies on our website to help us understand how visitors use our site, improve functionality, and enhance your experience. This may include collecting:

  • technical information such as your IP address, browser type and version, device identifier, and operating system;
  • information about pages viewed, time spent, and navigation patterns; and
  • information about websites visited before and after ours.

Marketing emails may use web beacons to indicate whether an email has been opened; these can be disabled by turning off image display in your email client.

You can manage or disable cookies through your browser settings. Doing so may affect how our website functions. For general information on managing cookies, you can visit www.aboutcookies.org, or opt out of Google Analytics cookies at https://tools.google.com/dlpage/gaoptout/.

How Do We Use This Information?

We collect and use your personal information to:

  • confirm your identity when you contact us;
  • accept and process your orders;
  • provide you with our goods, services, and related information;
  • be aware of any special requirements you may have;
  • confirm and update you on your orders;
  • deliver your orders;
  • process refunds or discounts;
  • communicate with you, including direct marketing (where you've consented);
  • conduct product and market research;
  • maintain and update our records;
  • work with our service providers;
  • manage billing and, where necessary, debt collection;
  • respond to queries, feedback, or complaints;
  • improve and develop our goods and services;
  • comply with relevant laws and regulations; and
  • any other purpose for which the information was collected, or a directly related purpose.

Who Do We Disclose This Information To?

Service Providers

We may share limited personal information with service providers who help us operate our business, including delivery providers, IT and hosting providers, and payment processors. We only share the minimum information necessary, and our service providers are contractually bound to privacy standards consistent with this policy.

Marketing

We may use your personal information to send you marketing communications about products, services, or promotions that may interest you. You can opt out at any time by contacting us at onlinesupport@ormondpharmacy.com.au or by following the unsubscribe instructions in any marketing communication.

We do not sell or disclose your personal information to third parties for their own marketing purposes without your consent.

Other Circumstances

We may disclose your personal information to third parties where:

  • required to meet a legal obligation, court order, or police request;
  • necessary to enforce our terms of use or other agreements; or
  • necessary to protect the rights, property, or safety of Ormond Pharmacy, our customers, or others, including preventing fraud or verifying identity or age.

If our business or assets are sold or transferred, your personal information may be disclosed to the prospective buyer as part of that transaction.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Cross-Border Disclosure

Where we use service providers located outside Australia, we take reasonable steps to ensure your personal information is handled in a manner consistent with the APPs, except where an exemption applies under the Act or other law.

Disclosure Required by Law

We will only disclose your personal information to persons or authorities legally authorised to receive it, or as permitted under this policy.

How Do We Protect Your Personal Information?

We take reasonable physical, electronic, and procedural steps to protect your personal information from unauthorised access, use, or disclosure. Electronic information is stored on servers located in Australia in a manner consistent with industry best practice. Physical records are kept in storage with restricted access.

While we take reasonable care to protect information transmitted to us, we cannot guarantee the security of information sent over the internet, and any such information is sent at your own risk. We are not responsible for the privacy practices of any third-party or linked websites.

Accuracy of Your Information

When you provide personal information to us, you confirm that it is accurate, current, and complete, and that you are authorised to provide it. You are responsible for maintaining the accuracy of the information we hold about you.

Registered customers can view and update their personal information by logging into their account. Access to customer records by our staff is restricted to authorised personnel and is logged to prevent unauthorised access.

To request correction of inaccurate information, contact us in writing at onlinesupport@ormondpharmacy.com.au.

Can You Order Anonymously?

As we require a physical delivery address and, in most cases, a signature on delivery, full anonymity cannot be guaranteed. You may use a pseudonym for marketing registration purposes only.

How Can You Have Your Information Removed?

If you would like your personal information removed from our records, please email us at onlinesupport@ormondpharmacy.com.au with your account details and sufficient identifying information. We will action reasonable requests in accordance with our legal obligations.

Your Right to Access Your Information

You may request a copy of the personal information we hold about you in writing. We will respond within a reasonable time. You will need to provide enough information to confirm your identity (such as full name, address, and date of birth) and photo ID (such as a passport or driver's licence) before information is released.

Questions, Queries, or Complaints

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:

Email: onlinesupport@ormondpharmacy.com.au
Ormond Pharmacy, 517 North Rd, Ormond VIC 3204, Australia

We take all complaints seriously and will respond in a timely manner. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au or on 1300 363 992.

Changes to This Policy

We may review and update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "last updated" date.

This policy was last updated: August 17, 2026